Luxus Grand Hotel

location was great and much better value for money than the pearl continental. A smaller hotel but rooms were large and excellent service, attentive and quick room service. All staff were so helpful from helping me with luggage in my car to providing complimentary fresh milk for my toddler every night. A shallow indoor pool area great for young kids.

We planned our stay here for three days. Having stayed at this hotel before we knew what to expect and that this is a well maintained hotel with great staff. I was in contact with the hotel prior to travelling to pakistan via their WhatsApp number, and they arranged for flowers and a cake to be put in the room for my wife as I had requested. I messaged them when we were 10 minutes away, and these were then placed into the room. When we got to the hotel, the check-in service was smooth and quick. We then went up to the room, which was amazing. Clean and well stocked with all we required. We quickly ordered some room service, which took about 30 minutes to arrive, and the food was brilliant and well priced considering it is room service prices. There was a safe in the room, which is a good size and easy to use. There was also a small fridge with soft drinks and chocolate and other snacks which are chargeable but at a decent price considering you are in a hotel. A can of coke, for example, is around 200pkr, which is compared to the gbp, which was 1gbp to 340pkr. There are also items such as shower gel and shampoo and tooth bushes, etc, in the room as would be expected. Moving onto the breakfast buffet, which was included in the price, we paid for the room. This was a decent selection with a choice of traditional pharanta, channay, halwa, and puri or French toast, fried eggs, boiled eggs, and omelette. There were also serial selections and pastries with a live waffle/pancake section and a toaster machine. There was also a selection of juices and teas and coffee. The staff in the restaurant were fantastic and willing to comply with any and all requests we had and very attentive. During our stay nothing was too much trouble for the staff. Everyone we spoke to were polite and friendly, and they were willing to help in any way they could.

Front-end Manager Atif is very professional, and he knows how to treat the customer in a respectful manner. He went above and beyond to make sure the comfort for me and my family Room service was exceptional. I asked them to clean my room at 2 a.m., and they came and helped out right away Laundry Manager I don't remember his name he was a very helpful and kind man. I asked him to request to iron my outfits, and he came back with a few minutes Food Court Managers again, I am not good at remembering names. Both managers and staff are very helpful there buffet close at 10.30 we went there 10.05 and we asked them to bring us fresh puri and Nan they served us on tables they went 3 to 4 time to help us bringing food and tea etc Overall, it was a very pleasant stay at lahore. I would recommend everyone to visit this place and this is a very inexpensive 5-star hotel in lahore you can find. Mr. Atif and his team definitely deserve the praise to make this place sussesfull

Hotel staffs are really friendly and helpful. room was spacious and comfortable. toilets are clean and basic toiletries were provided. lots of hangers in wardrobe which were great! affordable laundry services and excellent breakfast! Near to the main street - Mall road.

The Manager was very helpful and she went above and beyond to sort out a couple of issues we had during the week, very apologetic and we had a room upgrade. The staff are very welcoming and polite.